Customer Centre
Overview
At BHP Billiton, we take the time to understand how our customers do business. By getting to know customers' markets and products, we are in a position to better serve their needs.
To enable us to respond effectively to our customers' needs, we have designed our organisation around Customer Sector Groups.
Marketing activities are centralised in Singapore and in The Hague, Netherlands. The focus of the Singapore office is on the Asian energy market, base metals, stainless steel materials and on carbon steel-making raw materials. The emphasis in The Hague is on aluminium and the European energy coal market.
These two centralised marketing teams incorporate all the functions required to manage product marketing and distribution - from finished goods to final customer delivery. Product structuring, as well as third-party aggregation and trading, also forms part of the core capabilities of our marketing effort. In addition to these central marketing teams, many specialised marketers are located in regional offices around the globe. They are close to the market and understand the environment you operate in.